Refund Policy

Last updated: August 14, 2026

This Refund Policy explains how Backwards Dog LLC (“we”, “us”, or “our”) handles refunds for paid subscriptions to xstitch.me (the “Service”).

1. Subscriptions

Paid features are available through a Pro subscription, billed monthly in advance. Your subscription renews automatically until you cancel. The free tier of the Service remains available without charge.

2. Refund Requests

If you are not satisfied with a paid subscription, you may request a refund within 30 days of your purchase. Refunds are issued to the original payment method. After the 30-day period, we generally do not issue refunds, but we may do so at our discretion in individual circumstances.

3. How to Request a Refund

To request a refund, contact us at support@xstitch.me with the email address associated with your account and the date of your purchase. We will respond within a reasonable time.

4. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will continue to have access to paid features until then. Amounts already paid for the current period are not refunded except as described above.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised Policy on this page, and it will apply as of its posted date.

6. Contact

Questions about this Refund Policy may be directed to support@xstitch.me.