Refund Policy

Last updated: September 5, 2026

This Refund Policy explains how Backwards Dog LLC (“we”, “us”, or “our”) handles refunds for paid xstitch.me passes to the Service.

1. Passes

Paid access to the Service is available as time-limited passes (for example, a 3-month or 1-year Pro pass), granting access for the purchased period beginning immediately upon payment. Access is digital, no physical goods are involved, and nothing is shipped. The free tier of the Service remains available without charge.

2. No Refunds

All sales are final. xstitch.me passes provide time-limited access to the Service and are non-refundable. By completing your purchase, you acknowledge that access to the Service begins immediately upon payment and that no refunds will be issued for unused time, partial use, or change of mind.

3. Exception: Technical Failure

Refunds will only be considered in the event of a documented technical failure that prevented access to the Service for the majority of the pass period and that we were unable to resolve. Refund requests under this exception must be submitted within 14 days of the issue occurring, with supporting detail. Refunds issued under this exception are paid to the original payment method.

4. How to Request a Refund

To request a refund under the exception above, contact us at support@xstitch.me with the email address associated with your account, the date of your purchase, and a description of the technical failure. We will acknowledge your request within 30 days.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised Policy on this page, and it will apply as of its posted date.

6. Contact

Questions about this Refund Policy may be directed to support@xstitch.me.